Frequently Asked Questions
All the answers at bigtak
From opening an account to claiming bonuses, from bKash deposits to safe withdrawals — find detailed answers to all your questions about bigtak on one page.
Welcome to bigtak. Below, the most frequently asked questions from our Bangladeshi players are organized into five categories — Account and Registration, Deposits and Withdrawals, Games and Rules, Bonuses and Promotions, and Security and Responsible Gaming. Pick your question and get an instant answer. If you need further assistance, contact us via our 24/7 live chat or email.
Account and Registration
Account and Registration
To open an account at bigtak, you need an active mobile number, a valid email address, and accurate personal information. The registration process is fully available in Bengali, so players of any age can join with ease. Please note that bigtak is only for those aged 21 and above.
No, only one account per player is allowed at bigtak. Attempting to open multiple accounts using the same mobile number or email may result in all accounts being suspended and deposited funds being forfeited. Following this rule is essential for fair play.
Use the "Forgot Password" option on the bigtak login page. A verification code will be sent to your registered mobile number or email. Once you enter the code correctly, you can set a new password. If you have trouble, contact our 24/7 live chat support.
First make sure you are using the correct username and password. Clear your browser cache and try again. If the problem continues, contact us via live chat or email us at [email protected] — our support team is available 24 hours a day, seven days a week.
Yes, bigtak is fully mobile-friendly. The site works smoothly on any Android or iOS smartphone browser. Opening an account, depositing, withdrawing, placing bets, and reaching support — everything is possible on mobile. No separate app download is needed.
Deposits and Withdrawals
Deposits and Withdrawals
When you deposit at bigtak via bKash, funds are added to your account almost instantly in most cases. Your balance usually updates within a few minutes. If it takes more than 15 minutes, contact our live chat with your transaction reference number.
The minimum deposit at bigtak is ৳100 — via bKash, Nagad, or Rocket. The minimum withdrawal amount is ৳1,000. The low deposit option means new players can get started with a small amount.
Approved withdrawals at bigtak are generally processed within 30 minutes to 3 hours. Most requests are completed even faster. Having your account verified at the time of withdrawal makes the process smoother.
bigtak does not charge any deposit or withdrawal fees of its own. However, bKash, Nagad, or Rocket may apply their own transaction charges, which are set according to the respective provider's terms. Check the mobile banking provider's site for the latest charge information.
Yes, at bigtak you can easily deposit and withdraw using Nagad and Rocket in addition to bKash. The minimum deposit is ৳100 and the minimum withdrawal is ৳1,000 for all three methods. Choose whichever method suits you best.
Games and Rules
Games and Rules
To bet on BPL matches at bigtak, go to the Cricket section and select your preferred match from the list of ongoing or upcoming matches. You can place bets on various markets — match winner, toss result, number of overs, and more. Read the odds carefully before each bet and place bets within your means.
bigtak's Slots section features games from multiple top providers including PG Soft, Pragmatic Play, and JILI. You can play popular titles such as Fortune Tiger, Gates of Olympus, Fortune Gems, and Aviator. New games are added regularly, so visit the Slots page to see the latest list.
RTP, or Return to Player, is the theoretical percentage of total bets that a game returns to players over the long term. For example, a 96% RTP means that on average ৳96 is returned for every ৳100 wagered. However, this is a long-term average — results can vary in the short term.
At bigtak's live casino, professional dealers run games from a live studio and you can participate in real time. Various table games are available including live roulette, live blackjack, and live baccarat. A stable internet connection makes the experience even smoother.
At bigtak, all game providers use certified Random Number Generators (RNG), which determine every result completely independently. This means previous results have no influence on the next spin or hand. The site is secured with SSL encryption and fair play is our core commitment.
Bonuses and Promotions
Bonuses and Promotions
Simply open a new account at bigtak and make your first deposit — the 100% welcome bonus will be credited to your account automatically. The maximum bonus is ৳20,000. For example, if you deposit ৳1,000 you will receive a ৳1,000 bonus, giving you a total balance of ৳2,000.
The wagering requirement for bigtak's welcome bonus is 15x. This means you need to wager 15 times the bonus amount before you can withdraw it. For example, if you receive a ৳1,000 bonus, you will be eligible to withdraw after placing a total of ৳15,000 in bets. Please read all terms carefully.
bigtak has five VIP levels — Bronze, Silver, Gold, Platinum, and Diamond. Weekly cashback goes up to 0.3% at Bronze level, 0.6% at Silver, 0.9% at Gold, 1.2% at Platinum, and up to 1.5% at Diamond level. Play regularly to move up to higher levels.
bigtak regularly runs special promotions on occasions such as BPL, T20 World Cup, IPL, and festivals like Eid. Weekly reload bonuses and cashback offers are also available. Check the Promotions page regularly or ask support to stay up to date with the latest offers.
The list of games eligible for bonus use is stated in the bonus terms and conditions. Generally, bonus balance can be used on slot games. Some bonuses may have restrictions for live casino or cricket betting. Please check our Terms and Conditions page for full details.
Security and Responsible Gaming
Security and Responsible Gaming
Yes, bigtak uses SSL encryption technology to keep all personal and financial information secure. Your data is not shared with third parties. Our privacy policy contains a detailed description of how information is collected and used.
Yes, bigtak is strictly for those aged 21 and above. Age is verified during account registration. Minors are not permitted to create accounts or play, and any such account identified will be closed immediately.
bigtak places the highest importance on responsible gaming. If you feel that gaming is having a negative effect on your daily life, you can contact the support team to request self-exclusion or to set a deposit limit on your account. We respect your decision.
If you notice signs of gaming addiction, contact bigtak's live chat first — we will guide you toward the support you need. Our responsible gaming page has detailed guidance and resource information. Play responsibly for yourself and your family.
Yes, bigtak's support team provides service fully in Bengali, 24 hours a day, seven days a week. Live chat is generally the fastest way to get a response. You can also contact us by email at [email protected]. Resolving your issues without any language barrier is our goal.
Still have questions? Contact support
Our Bengali-speaking support team is with you 24/7. Get help in just a few seconds via live chat.